Questions about your order? Want to work with us in wholesale? We've got answers to some frequently asked questions below! Don't see an answer to what's on your mind? Email us at support@frenchbroadchocolates.com anytime!
For tour specific questions, inquiries about private tours, and anything else regarding visits to our Chocolate Factory, email tours@frenchbroadchocolates.com.
The majority of online orders - barring any unforeseen issues or circumstances including inclement weather - will arrive within 3 to 5 business days. You'll get an email from us when your order has left our Chocolate Factory including the tracking information for your treats, too. We ask that you allow 3 to 5 business days for your order to be packed and shipped.
As a note, if you select the "Ships the week of" option when checking out, that is the week that we will SHIP your order; not the day it will arrive.
We ship all orders via 2 day shipping with USPS or FedEx and schedule deliveries on Wednesday-Saturday.
We have a melt-free guarantee on all of our chocolate, all the time. If your package arrives damaged or melted, contact us and we will rectify it! Our goal is your satisfaction. When the weather is warm, we package the products appropriately using eco-friendly, keep-cool methods.
Email us at support@frenchbroadchocolates.com any time if you have a question about a current order, email you received, or any other issues you're experiencing.
We treat every order as a gift and never include pricing information! Additionally, if you left a gift note for your recipient, rest assured that we got it and will include it in your gift.
